System User's Frequently Asked Questions

Where can I find a manual for my DSC system?
Click here for a list of manuals

My system has a low battery trouble indication?
This trouble indicates that the backup battery is low or requires replacement

How often do I need to replace the battery?
A battery will last typically between 3 - 5 years. When the battery requires replacement or is low, the system will indicate a trouble on the keypad and if monitored, may report a signal to the central monitoring station.

How do I replace the backup battery?
The battery is located in the main control panel located in the basement or closet. Remove the red and black leads and then reconnect to the new battery. Ensure that the red wire is connected to the positive side of the battery and the black wire to the negative terminal.

Where can I purchase a new battery?
Your battery should be replaced with the current model located in your main control panel. A 12 volt 4 or 7-amp/hour battery is recommended and can be purchased through Regional Telecom.
Please call (519) 465-5942.

How do I set the time/date?
Instructions for setting the time/date are different for each alarm system. Please refer to your instruction manual for further details.

How can I find out what trouble my system has?
Press ' * ' then ' 2 '. The keypad will display the current trouble or troubles. Each system contains a different list of trouble conditions. Please refer to your instruction manual for further details.

How do I turn on/off the door chime feature?
Instructions for adjusting the chime feature are different for each alarm system. Please refer to your instruction manual for further details.

How do I program a new access code on the system?
Instructions for programming access codes are different for each alarm system. Please refer to your instruction manual for further details.

What if my system requires servicing or repairs?
Regional Telecom can maintain and service your alarm system. Please call (519) 465-5942 or email us

What if I make a mistake while entering a code to arm or disarm?
Press the ' # ' key and enter your code again

My system accidentally went into alarm, what do I do?
Enter your 4-digit user code to disarm the system. If you do not have a user/master code, or it does not correct the problem , call for service at (519) 465-5942

Where do I get window/door stickers for my alarm system?
Please contact Regional Telecom at (519) 465-5942 or email us.

What is the purpose of the 'Ready', 'Armed' and 'Trouble' indicators?
'Ready' indicator - this will illuminate when all zones are secure
'Armed' indicator - this will illuminate when the system is armed
'Trouble' indicator - this will illuminate when there is a system trouble. Please refer to your instruction manual for further details.

What is the purpose of the three emergency keys?
For information, please refer to the instruction manual.

What is the purpose of the five function keys?
These keys are available on the Power Series and Maxsys alarm systems. For information, please refer to the instruction manual.

How do I arm the system in the 'Away' mode?
Instructions for arming in the 'Away' mode are different for each alarm system. Please refer to your instruction manual for further details.

How do I arm the system in the 'Stay' mode?
Instructions for arming in the 'Stay' mode are different for each alarm system. Please refer to your instruction manual for further details.

How can I silence the trouble beep on the keypad?
Press the ' # ' key

How do I bypass a zone?
Instructions for bypassing zones is different for each alarm system. Please refer to your instruction manual for further details.

How do I adjust the sounder on my keypad?
Instructions for adjusting the keypad sounder are different for each alarm system. Please refer to your instruction manual for further details.

I've just moved into a new home and there is a DSC system installed, how can I activate the system?
We, at Regional Telecom can activate your system for you.

 

 

 
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